Right of rescission
Cancellation policy at Hepco&Becker GmbH
Consumers have a thirty-day right of withdrawal.
right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party designated by you who is not the carrier took possession of the goods. In order to exercise your right of cancellation, you must send us (Hepco & Becker GmbH, An der Steinmauer 6, 66955 Pirmasens, Germany, firstname.lastname@example.org, telephone: 063311453222) a clear statement (e.g. a letter sent by post or a email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. Consequences of the revocation If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Different return costs regulation for Germany
We bear the direct costs of returning the goods if the return is within Germany.
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. Parcels that are returned to us because the customer did not provide the correct address: The customer will be charged for the return shipment costs.
Link to return options:
You can deliver the return to a parcel shop of the respective provider in Germany. Cancellation policy created with the Trusted Shops legal copywriter