5 year guarantee
5 year guarantee
Professional Support
From Germany
Initializing My BIKE

"I want to return a order."

Would you like to return something because the shipment was faulty or you just didn't like the product? No problem! We will handle your return quickly and in an accommodating manner.
Return form:
If you no longer have your return form, you can download the form again, print it out, fill it out and send the return with enclose. This makes it easier for us to process the return and shortens the processing time.

Delivery with DHL:
If you want to return an order that was delivered by DHL / Post, you can create a DHL return label yourself under the following link.
You then print this out and attach it to the package. Then you can send the package to the nearest DHL parcel shop. Returns are free of charge.

If you have any problems, please contact us:
Mail: shop@hepco-becker.de
Tel: (+49) 0 6331 1453 222
Dear Customers,

we would like to inform you that we will be closed for the holidays from December 20, 2023, until January 2, 2024. We will resume operations on January 3, 2024, and will gradually process your orders. We kindly ask for your understanding regarding any delays during this period.

We sincerely thank you for your loyalty and wish you happy holidays and a great start to the new year!