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FAQ - Hepco&Becker - Corona Virus

Here we answer all acute questions and facts about Hepco&Becker in times of the Corona Virus. To prevent the virus from spreading as far as possible, we have implemented a number of precautionary measures and procedural changes internally. In this way, we ensure that the risk to our employees is as low as possible.

General questions:

Q: What is the actual delivery time?
A: Due to the enormous capacity utilization of all parcel services at the moment, the delivery time can sometimes differ significantly. Unfortunately we have no influence on it.
Please use the tracking information provided for your order to receive updates.

Q: Can I still buy Hepco&Becker products?
A: Yes, the operation will continue, and we can still provide you with high quality accessories.

Q: Where can I buy needed parts?
A: As usual you can order parts through our online shop, you can also call us or just write an email.

URL: www.hepco-shop.de
Mail: shop@hepco-becker.de
Tel: (+49) 0 6331 / 1453 – 222

Also, our competent specialist dealers can still order parts for you. Unfortunately, we do not have any exact information about any restrictions on the part of the specialist dealers.

Q: Can I come by to your factory Outlet in Pirmasens (Germany) and pick up the parts?
A: Yes, but please contact us before you want to pick up something. We will find a date for pick up.

Q: Can I use your attachment service?
A: Yes, but only by appointment.

Q: Is shipping possible to all countries?
A:: yes, but significant delays must be expected. Delivery times of up to 2 months are not uncommon. An express service can be offered, but please write us an email before the order is placed. We will then make an individual offer.